Frequently Asked Questions
Everything you need to know about Solenora products, orders, and support.
How long does shipping take?
Orders are typically processed within 1–3 business days. Delivery usually takes 7–15 business days depending on your location.
Can I track my order?
Yes. Once your order is shipped, you will receive a tracking number via email so you can monitor your delivery in real time.
What is your return policy?
We offer a 30-day return policy. If you’re not satisfied, you can request a return or exchange within 30 days of receiving your item.
What if my product arrives damaged?
If your item arrives damaged, please contact us immediately with photos. We will replace or refund your order at no extra cost.
How can I contact customer support?
You can reach us via email at [email protected]. We usually respond within 24 hours on business days.