Terms of Service

1. Terms of Service Acceptance

These Terms of Service apply to visitors, customers, account holders, and anyone who accesses or uses Solenora.

Your continued use of the website means you accept the current version of these rules. Separate policies referenced on this page also form part of the agreement where relevant to your activity.

2. Eligibility to Use Solenora

You must be at least the age of legal majority in your place of residence, or use the website with the involvement and permission of a parent or legal guardian.

By placing an order, you confirm that you have legal capacity to enter a purchase contract and that the information you provide is accurate.

3. Terms of Service for Customer Accounts

Some website features may allow or require you to create an account. You are responsible for keeping your login details confidential and for activities performed through your account.

Notify Solenora promptly if you suspect unauthorized access. We may request reasonable information to confirm account ownership before making changes.

We may suspend an account when necessary to investigate suspected fraud, security threats, abuse, or violations of these Terms of Service.

4. Website Access and Acceptable Use

Solenora grants you a limited, personal, non-exclusive, and revocable right to use the website for lawful shopping and informational purposes.

You may not interfere with website security, attempt unauthorized access, introduce malicious code, scrape content through prohibited automated means, or use the website to violate another person’s rights.

5. Products, Availability, and Descriptions

We aim to present product descriptions, photographs, dimensions, colors, and availability accurately. Screen settings, lighting, manufacturing variations, and packaging updates may cause minor differences.

Product availability can change without notice. Placing an item in a shopping cart does not reserve it, and an order may be limited or canceled if inventory is unavailable.

If a material product description error affects your order, contact us so we can review an appropriate solution under these Terms of Service and applicable law.

6. Terms of Service for Pricing and Taxes

Product prices are shown in the currency displayed on the website. Shipping charges, taxes, duties, or other fees may be calculated separately and shown during checkout where applicable.

We may correct typographical, pricing, discount, or calculation errors. If a material error is discovered after an order is placed, we may contact you for instructions or cancel the affected item and issue an appropriate refund.

Price changes do not affect an order already accepted, except where correction is permitted or required by law.

7. Orders, Confirmation, and Cancellation

Submitting an order is an offer to purchase products under these Terms of Service. An automated order confirmation acknowledges receipt but does not always mean the order has been finally accepted.

Acceptance generally occurs when the order is approved for fulfillment or dispatched. We may refuse or cancel an order because of unavailable inventory, payment problems, suspected fraud, address restrictions, pricing errors, or legal requirements.

When Solenora cancels a paid order, the applicable amount will be returned to the original payment method, subject to processing times of the payment provider.

8. Payments and Fraud Prevention

You agree to provide current and accurate billing information. By submitting payment details, you confirm that you are authorized to use the selected method.

Payments may be processed by independent payment providers. Their terms and privacy practices may apply in addition to Solenora’s Terms of Service.

We may use reasonable verification and fraud-prevention measures. An order may be delayed, canceled, or reviewed when payment authorization cannot be confirmed.

9. Terms of Service for Shipping and Delivery

Processing times, estimated delivery periods, tracking, customs information, and address responsibilities are explained in our Shipping Policy.

Delivery dates are estimates unless expressly guaranteed. Delays may result from customs inspections, carrier disruptions, weather, remote destinations, public holidays, or circumstances outside Solenora’s reasonable control.

Customers are responsible for providing a complete and accurate delivery address. Additional charges may apply if a parcel must be resent because the original address was incorrect or incomplete.

10. Returns, Refunds, and Exchanges

Return eligibility, deadlines, exclusions, required evidence, and refund methods are described in our Refund and Return Policy.

Contact customer support before returning an item unless the applicable policy instructs otherwise. Unauthorized returns may delay processing.

These Terms of Service do not limit statutory remedies for products that are defective, misdescribed, unsafe, or otherwise protected by mandatory consumer law.

11. Promotions, Coupons, and Gift Offers

Promotions may have eligibility rules, expiration dates, product exclusions, geographic limits, minimum purchase requirements, or one-use restrictions.

Unless expressly stated, promotional codes cannot be combined, exchanged for cash, applied after checkout, or used for previous purchases.

Solenora may cancel a promotion affected by fraud, technical error, abuse, or circumstances that prevent fair operation.

12. Terms of Service for Reviews and User Content

You may be able to submit reviews, photographs, questions, or other content. You retain ownership of content you create, but you grant Solenora a worldwide, non-exclusive, royalty-free license to display, reproduce, adapt, and use that content for operating and promoting the website.

You confirm that your submission is truthful, lawful, and does not infringe intellectual property, privacy, publicity, or other rights.

Solenora may moderate or remove spam, threats, unlawful material, personal data, or content unrelated to the product. We do not prohibit or penalize honest customer opinions merely because they are negative.

13. Intellectual Property Rights

The website design, branding, logos, text, graphics, product presentation, software, and original content are owned by or licensed to Solenora and are protected by applicable intellectual property laws.

You may view and use website content for personal shopping purposes. You may not reproduce, sell, republish, modify, distribute, or commercially exploit protected content without prior written permission.

14. Prohibited Uses Under These Terms of Service

You must not use Solenora to:

• Commit fraud, impersonation, or unlawful activity;
• Provide false account, billing, or delivery information;
• Transmit malware, harmful code, or disruptive requests;
• Probe, bypass, or interfere with website security;
• Collect personal information about other users without permission;
• Copy protected content for unauthorized commercial use;
• Manipulate reviews, promotions, referral systems, or payment processes;
• Violate applicable law or the rights of another person.

We may restrict access, cancel affected transactions, preserve evidence, or cooperate with lawful authorities when prohibited activity is suspected.

15. Third-Party Links and Services

The website may link to payment providers, delivery carriers, social networks, or other third-party services. These services are controlled independently and may have their own terms and privacy policies.

A link does not necessarily mean Solenora endorses every statement, product, or practice of the third party. Review external terms before providing information or completing a transaction.

16. Disclaimers, Warranties, and Limitation of Liability

To the extent permitted by law, the website is provided on an “as available” basis. We do not guarantee uninterrupted access, error-free operation, or that every website feature will always remain available.

Nothing in these Terms of Service excludes warranties, guarantees, remedies, or liabilities that cannot legally be excluded.

To the fullest extent permitted by applicable law, Solenora is not liable for indirect, incidental, special, punitive, or consequential loss arising from website use, delayed access, third-party services, or misuse of products.

Where a liability limit is lawful, Solenora’s total liability relating to a purchase will not exceed the amount paid for the product or order giving rise to the claim. This limitation does not apply where prohibited by law.

17. Terms of Service and Consumer Rights

These Terms of Service are governed by laws applicable to the legal entity operating Solenora, without overriding mandatory consumer rights available in your country or region.

Before starting a formal dispute, please contact us and provide your order number, a description of the issue, and the resolution you are requesting. We will make a reasonable effort to review the matter.

Customers in the United States may review general online-shopping guidance from the Federal Trade Commission.

Customers in the European Union may review official shopping and consumer-rights information through Your Europe.

These external resources are provided for general information and do not replace advice from a qualified legal professional.

18. Changes, Termination, Severability, and Contact

Changes to the Terms of Service

Solenora may update these Terms of Service to reflect changes in services, business practices, technology, or legal requirements. The updated date will appear at the top of this page.

Changes apply prospectively after publication unless a different effective date is stated or applicable law requires another approach.

Suspension or termination

We may suspend or terminate website access when reasonably necessary to protect customers, investigate misuse, comply with law, or enforce these rules.

Severability and entire agreement

If a provision is found unenforceable, the remaining provisions continue to apply to the extent legally possible. These Terms of Service and incorporated policies form the agreement concerning use of Solenora.

Contact Solenora

Contact us with questions about these rules, your account, or an order. Include relevant details so our team can review your request efficiently.