Privacy Policy

1. Privacy Policy Scope

This Privacy Policy applies to personal information handled through Solenora’s website, checkout, customer accounts, support channels, marketing communications, and related online services.

It does not govern independent websites, payment providers, delivery carriers, social platforms, or other third parties that publish their own privacy notices.

“Personal information” means information that identifies, relates to, describes, or can reasonably be linked to an individual, as defined by applicable law.

2. Privacy Policy Information We Collect

Depending on how you interact with Solenora, we may collect:

• Name, email address, telephone number, and communication details;
• Billing address, shipping address, and delivery instructions;
• Account credentials and account preferences;
• Products viewed, cart activity, orders, returns, and purchase history;
• Payment status and limited transaction information;
• Customer-support messages, reviews, feedback, and photographs;
• Marketing preferences and subscription choices;
• IP address, browser, device, operating system, and language settings;
• Pages viewed, links selected, session activity, and referring source;
• Approximate location inferred from technical information;
• Fraud-prevention, security, and account-verification signals.

We ask customers not to send unnecessary sensitive information through ordinary email or public review features.

3. Sources of Personal Information

The Privacy Policy covers information collected directly from you when you create an account, complete checkout, request support, submit a review, join a mailing list, or communicate with Solenora.

Information may also be collected automatically through cookies, pixels, server logs, security tools, and similar technologies.

We may receive limited information from payment processors, delivery partners, fulfillment providers, analytics services, advertising platforms, fraud-prevention providers, and social media services.

When another person places an order for you, that person may provide your name, delivery address, telephone number, or gift message.

4. How Solenora Uses Personal Information

Under this Privacy Policy, information may be used to:

• Operate, maintain, and secure the website;
• Create and manage customer accounts;
• Process orders, payments, shipping, delivery, returns, and refunds;
• Send order confirmations, tracking updates, and service messages;
• Respond to questions, complaints, and customer-support requests;
• Personalize website content and product recommendations;
• Measure website performance and improve store operations;
• Send marketing communications where permitted;
• Detect fraud, abuse, unauthorized access, and security threats;
• Comply with tax, accounting, legal, and regulatory obligations;
• Establish, exercise, or defend legal claims.

5. Privacy Policy Legal Bases for Processing

Where a legal basis is required, Solenora may process personal information because it is necessary to perform a contract, take requested pre-contract steps, comply with law, protect legitimate interests, or respond to an emergency involving vital interests.

We may rely on consent for optional marketing, non-essential cookies, or another activity where consent is legally required. You may withdraw consent for future processing, although earlier lawful processing remains valid.

Legitimate interests may include operating the store, preventing fraud, protecting network security, improving services, and understanding customer needs. We consider applicable rights before relying on this basis.

6. Privacy Policy for Cookies and Tracking Technologies

Solenora may use cookies, pixels, local storage, tags, and similar tools to keep the website working, remember preferences, measure performance, prevent fraud, and support advertising.

Types of cookies we may use

• Essential cookies: support security, checkout, cart, login, and core functions;
• Preference cookies: remember language, region, and store choices;
• Analytics cookies: help understand traffic and website performance;
• Advertising cookies: may measure campaigns or support relevant advertising.

You can manage cookies through available consent controls and browser settings. Blocking essential cookies may prevent checkout, login, cart, or other website features from working correctly.

Browser “Do Not Track” signals are not interpreted consistently across the industry. Solenora may not respond to every such signal unless applicable law requires a specific response.

7. How Personal Information May Be Shared

The Privacy Policy permits sharing when reasonably necessary to operate the store, complete a transaction, provide support, protect rights, or comply with law.

Recipients may include:

• Website hosting, e-commerce, and cloud-service providers;
• Payment processors and financial-service providers;
• Fulfillment centers, warehouses, postal operators, and carriers;
• Email, customer-support, and communication providers;
• Analytics, marketing, and advertising partners;
• Fraud-prevention, authentication, and cybersecurity providers;
• Accountants, lawyers, insurers, and professional advisers;
• Authorities or other parties when disclosure is legally required;
• A buyer or successor involved in a merger, financing, restructuring, or sale.

Service providers are expected to use personal information for authorized purposes and apply appropriate safeguards.

8. Payments and Transaction Information

Payments may be processed by independent payment providers. Solenora may receive payment status, transaction identifiers, billing details, fraud signals, and limited card information such as card type or final digits.

We generally do not need to store complete payment-card numbers or security codes. Payment providers handle financial information under their own privacy notices and security obligations.

Never send a complete card number, password, one-time authentication code, or security code through ordinary email.

9. Privacy Policy for Analytics, Marketing, and Advertising

Solenora may use analytics tools to understand website visits, traffic sources, shopping activity, errors, and performance.

Where permitted, we may send product news, offers, or store updates. Marketing emails should include an unsubscribe option. Even after unsubscribing, customers may still receive order, account, security, or customer-service messages.

Solenora does not intend to sell personal information for monetary payment. However, certain advertising disclosures may be treated as a “sale,” “sharing,” or targeted advertising under some privacy laws. Where applicable, customers may exercise an opt-out right.

10. International Data Transfers

This Privacy Policy recognizes that Solenora and its service providers may process information in countries other than the customer’s country of residence.

Privacy laws and government-access rules differ between countries. Where required, reasonable transfer safeguards may include contractual protections, adequacy decisions, consent, or another legally recognized transfer mechanism.

International transfers may be necessary for website hosting, payment processing, fraud prevention, order fulfillment, analytics, support, or delivery.

11. Privacy Policy Data Retention

Solenora retains personal information only for as long as reasonably necessary for the purpose collected, subject to legal, accounting, security, dispute, and operational requirements.

Retention periods may depend on account activity, order history, return and chargeback windows, tax rules, warranty matters, fraud risk, consent status, and applicable limitation periods.

When information is no longer required, we may delete it, anonymize it, or securely isolate it until deletion is possible.

12. Data Security

Solenora uses reasonable administrative, technical, and organizational safeguards designed to reduce risks of unauthorized access, loss, misuse, alteration, disclosure, or destruction.

Measures may include access controls, encrypted connections, account authentication, service-provider reviews, backups, monitoring, and security procedures.

No online transmission or storage system is completely secure. Customers should use strong passwords, avoid reusing credentials, and notify us promptly if an account may have been compromised.

13. Privacy Policy Rights and Choices

Depending on location and applicable law, you may have the right to:

• Request confirmation and access to personal information;
• Request correction of inaccurate or incomplete information;
• Request deletion in eligible circumstances;
• Request restriction or object to certain processing;
• Withdraw consent for future processing;
• Request a portable copy of eligible information;
• Opt out of certain marketing, sale, sharing, or targeted advertising;
• Appeal or complain to an appropriate privacy authority;
• Receive equal service when exercising applicable privacy rights.

To protect customers, we may verify identity and authority before completing a request. Authorized agents may need to provide proof of authorization where permitted.

EU customers can review data-protection information from the European Commission. California residents can review CCPA information from the California Attorney General. Vietnam’s official personal-data law is available through the Government legal document portal.

14. Children’s Privacy

Solenora is not designed for children who lack the legal capacity to make online purchases independently.

We do not knowingly collect personal information from a child in violation of applicable law. A parent or legal guardian who believes a child has provided information improperly should contact us.

After appropriate verification, we will review the request and take reasonable steps required by law.

15. Changes and Contact About This Privacy Policy

Solenora may update this Privacy Policy when services, technologies, legal obligations, vendors, or information-handling practices change.

The revised date will appear at the top of this page. Material changes may also be communicated through the website, account notice, email, or another appropriate method.

Contact us if you have a privacy question, complaint, or rights request. Please describe the request clearly and include only the information reasonably needed to locate relevant records.