Refund Policy

At Solenora, we are committed to providing a smooth and transparent shopping experience at https://solenora.shop/. This policy outlines the conditions under which returns, refunds, and exchanges are accepted.

1. Return Eligibility

You may request a return or refund within 30 days of receiving your order if:

• The item is defective or damaged upon arrival
• You received an incorrect item

2. Non-Returnable Items

• Items that have been used, worn, or altered
• Items without original packaging
• Items marked as final sale (if applicable)

3. Refund Process

Once your return request is reviewed and approved, we will process your refund to the original payment method within 5–10 business days.

4. Late or Missing Refunds

If you have not received your refund:

• Check your bank account again
• Contact your payment provider, as processing times may vary

5. Exchanges

We only replace items if they are defective or damaged. If you need an exchange, please contact us.

6. Return Shipping

Customers may be responsible for return shipping costs unless the item is defective or incorrect.

7. Order Issues & Delivery Problems

If your order has not arrived or is delayed, please check your tracking status:
https://solenora.shop/pages/track-your-order

For shipping timelines and delivery details, please review our Shipping Policy:
https://solenora.shop/pages/shipping-policy

8. Contact Information

For any questions regarding returns or refunds, please contact us:
Website: https://solenora.shop/
Email: [email protected]