Shipping Policy – Solenora

Shipping Policy

Thank you for shopping at Solenora. This Shipping Policy explains how your order is processed and delivered when you shop at https://solenora.shop/.

1. Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order is processed, you will receive a confirmation email with tracking details.

2. Shipping Time

Estimated delivery time: 7–15 business days depending on your location.

Please note:

Shipping times may vary due to high demand or external factors
Delays may occur during holidays or peak seasons
Customs processing may affect delivery times for international orders

3. Shipping Locations

We ship to most countries worldwide. If your location is not supported, we will contact you directly.

4. Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email.

You can track your order here:
https://solenora.shop/pages/track-your-order

5. Delayed or Lost Orders

If your order is delayed beyond the estimated delivery time, please contact us. We will investigate and assist you promptly.

In rare cases, packages may be lost in transit. If confirmed, we will offer a replacement or refund.

6. Incorrect Address

Please ensure your shipping address is correct before placing your order. We are not responsible for orders shipped to incorrect addresses provided by the customer.